Refund Policy

In accordance with Paddle's Checkout Buyer Terms, all customers have the right to request a refund within 14 days of the transaction date, regardless of their location. This is a minimum guarantee that applies to every purchase made through Paddle checkout.

If you are a consumer located in the European Union or United Kingdom, you also have a statutory right to cancel under EU Directive 2011/83/EU and the UK Consumer Rights Act 2015, which this policy fully respects.

To request a cancellation or refund within the 14-day window, email billing@prismfy.io with the subject line “Cancellation Request” and include your account email and order reference number.

Within the 14-day window, refunds are issued as follows:

• Unused credits / no API usage — a full refund is issued.
• Partial usage — a pro-rated refund may be issued for the unused portion at our discretion. We will always issue at least a partial refund within the 14-day window in compliance with Paddle's Buyer Terms.
• Subscriptions — if you cancel within 14 days of the initial purchase and have not used the service, you are eligible for a full refund. Automatic renewal charges are not refundable after the renewal date unless required by applicable law.
• Requests after 14 days — refund requests received more than 14 days from the transaction date are evaluated on a case-by-case basis and are not guaranteed.

You may cancel your Pro or Data Digger subscription at any time from your dashboard under Billing → Cancel Subscription. Upon cancellation:

• Your subscription remains active until the end of the current billing period (you retain access to all plan features until that date).
• No partial refunds are issued for the unused portion of the current billing period, except where required by applicable law.
• After the billing period ends, your account reverts to the Free plan (1,000 one-time requests, 10 RPM account-level limit).

Extra requests purchased for Pro or Data Digger are non-refundable once any portion has been consumed.

If no credits have been consumed at all, you may request a full refund within 14 days of purchase by contacting billing@prismfy.io.

When a refund is approved, Paddle will process the reimbursement without undue delay and in any case no later than 14 days after we confirm the refund. Refunds are made using the same payment method used for the original transaction. No fee is charged for the reimbursement.

Refunds are granted at the sole discretion of Prismfy and Paddle and may be refused where the conditions in Section 2 apply or where abuse of the refund process is suspected.

To request a refund, email us at billing@prismfy.io with:

• Your account email address
• The order or invoice reference number (from your Paddle receipt)
• The reason for the refund request
• The date of purchase

We aim to respond within 3 business days. Paddle may contact you directly to process the refund once approved.

If you believe you have been charged in error, please contact us at billing@prismfy.io before initiating a chargeback with your bank or card issuer. We will make every effort to resolve billing disputes promptly and fairly.

Since Paddle is the Merchant of Record, chargebacks are filed against Paddle. Unjustified chargebacks may result in suspension of your Prismfy account.

Nothing in this Refund Policy limits or excludes any rights you have as a consumer under applicable mandatory law, including:

• EU Directive 2011/83/EU on consumer rights
• UK Consumer Rights Act 2015
• Any other applicable national consumer protection legislation

If you are an EU consumer and we are unable to resolve your complaint, you may use the EU Online Dispute Resolution platform.

For any billing or refund questions, contact us at: billing@prismfy.io

For Paddle-specific transaction queries, you can also contact Paddle Buyer Support via your Paddle receipt email.